Starting August 17, 2026, Atlassian will begin collecting metadata and in-app content from Jira and Confluence to train its AI models, with opt-out rights varying by subscription tier.

Key Points

• Atlassian will collect metadata, such as sprint dates and task classifications, alongside in-app content like page titles and Jira descriptions.
• Free and Standard plan users cannot opt out of metadata collection, while Enterprise customers have full control over both data types.
• Collected data will be de-identified and retained for up to seven years to support AI model development.
• Customers using Atlassian Government Cloud, HIPAA-compliant environments, or customer-managed encryption keys are excluded from all data collection.
• If a user opts out, Atlassian will remove their in-app data within 30 days and retrain affected AI models within 90 days.

Why it Matters

This policy shift highlights the growing tension between enterprise software providers seeking to advance AI capabilities and corporate customers concerned about data privacy and intellectual property. Organizations must now evaluate their specific subscription tiers to determine their level of control over how proprietary internal data is utilized for machine learning.