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Chatbots Should Not Use the First Person

Meta’s recent $17.1 billion settlement regarding social media harms highlights an urgent need for lawmakers to regulate generative AI chatbots to protect children from emotional manipulation and dependency.

Key Points

  • Meta agreed to pay up to $17.1 billion to settle claims regarding the addictive design of Facebook and Instagram for young users.
  • Experts argue that generative AI chatbots pose greater risks than social media because they simulate human intimacy and empathy.
  • New York City has implemented bans on generative AI in elementary and middle schools to mitigate potential emotional and developmental risks.
  • Critics advocate for mandatory non-personified default settings for chatbots to prevent children from anthropomorphizing algorithms.
  • The use of first-person language by AI is identified as a primary design feature that deceives users into forming unhealthy emotional attachments.

Why it Matters

The transition from social media to relational AI represents a shift from platforms that capture attention to technologies that exploit human emotions. Proactive regulation is essential to prevent a repeat of the long-term societal harms caused by social media, which were only addressed by the legal system after significant damage occurred.
The Atlantic Published by Sherry Turkle
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