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'We are livid and still trying to get all the details': Google Cloud accused of suspending major customer without any warning, leading to major outage

Platform-as-a-Service provider Railway experienced an eight-hour global outage on May 19, 2026, after Google Cloud abruptly suspended its account due to an automated sweep for suspicious activity.

Key Points

  • The outage began at 10:20pm UTC and lasted until 6:14am, affecting all Railway workloads across multiple cloud providers.
  • Google Cloud suspended the account as part of an automated security sweep targeting cryptocurrency mining and other abusive activities.
  • Railway’s network control plane API was hosted exclusively on Google Cloud, causing a single point of failure for the entire platform.
  • Customers experienced widespread service errors, including 503 and 404 codes, login failures, and dashboard access issues.
  • Railway has committed to removing its sole dependency on Google Cloud to ensure future infrastructure resiliency and multi-cloud redundancy.

Why it Matters

This incident highlights the significant operational risks associated with relying on a single cloud provider for critical infrastructure components. It serves as a reminder for businesses to prioritize multi-cloud strategies to prevent automated security measures from causing total service disruptions.
TechRadar Published by Craig Hale
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