A new study from the Work AI Institute reveals that while employees report increased personal productivity using AI, most organizations fail to see significant business growth or revenue gains.

Key Points

• Researchers surveyed 6,000 digital workers across the U.S., U.K., and Australia regarding their daily interactions with generative AI tools.
• Although 75% of workers report productivity boosts, only 13% of organizations have realized significant business gains from AI adoption.
• Employees spend over six hours weekly "botsitting," which involves correcting AI errors and gathering necessary documentation for tools to function.
• Roughly 37% of time spent interacting with AI is dedicated to maintenance, while 36% is used for actual work production.
• More than one-third of AI sessions fail, requiring workers to perform full restarts or substantial manual rework to achieve usable results.
• Approximately 41% of surveyed workers admit to submitting AI-generated content that they cannot explain or verify if questioned.

Why it Matters

The findings highlight a significant disconnect between individual task efficiency and overall corporate profitability caused by the hidden labor of managing AI agents. Companies must address this "botsitting" burden to ensure that time-saving tools translate into actual business value rather than just shifting employee responsibilities.